Vacancy

Business Development & Team Lead – Premium Segment

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About Us

Billit is an online platform for easy and quick digital invoicing, via Peppol and other international standards. Our package offers a tailored solution for every type of business, from sole proprietorships to large enterprises. Our mission is to deliver exceptional value to premium customers through cutting-edge technology and unparalleled customer success. We are seeking a dynamic and experienced Business Development Team Lead who can spearhead the acquisition of premium customers, ensure their success, and lead by example in managing our CSM team. 

Role Overview

The Business Development & Team Lead will play a pivotal role in driving the growth of our premium customer segment by identifying, onboarding, and nurturing relationships with high-value clients. Beyond sales, this individual will lead and mentor the Customer Success Management (CSM) team, ensuring exceptional customer experiences and long-term retention. This dual role demands a blend of strategic sales expertise, leadership skills, and a passion for customer success. 

Key Responsibilities 

  • Customer Onboarding & Success
    • Streamlined Onboarding: Design and implement a seamless onboarding process for premium customers to ensure a quick and smooth adoption of our platform. 
    • Customer Enablement: Create resources, training materials, and communication strategies that empower premium customers to unlock the full potential of our solution. 
    • Proactive Engagement: Monitor customer behavior during onboarding to identify potential roadblocks and address them early. 

  • Team Leadership
    • Mentor and Guide: Lead the CSM team, setting clear goals, providing mentorship, and fostering a collaborative, high-performance culture. 
    • Align Efforts: Ensure that the CSM team’s activities align with business goals and the needs of premium customers. 
    • Performance Tracking: Develop KPIs to measure onboarding success and team performance, ensuring accountability and continuous improvement. 

  • Process Optimization
    • Customer Journey Refinement: Continuously evaluate and improve the premium customer journey to enhance satisfaction and reduce churn. 
    • Scalable Solutions: Implement systems and tools to support the efficient handling of high volumes of premium customers. 
    • Feedback Loop: Collect customer feedback to inform product improvements and refine onboarding workflows. 

  • Collaboration Across Teams
    • Cross-Functional Coordination: Work closely with Product, Marketing, and Support teams to ensure customer needs are met at every stage of their journey. 
    • Upsell Opportunities: Collaborate with the team to identify upsell opportunities and strategies for premium customers.

Qualifications & Skills 

  • Experience
    • Customer Success: Proven experience in customer success, business development, or related roles. Experience within a SaaS is a bonus. 
    • Process Improvement: Track record of optimizing customer journeys and managing high-volume accounts effectively. 
    • Leadership: Experience leading a team, setting performance targets, and driving accountability. 

 

  • Soft Skills

    • Excellent communication and interpersonal skills, with the ability to engage customers and inspire teams.

    • Strong organizational skills, with attention to detail and the ability to manage multiple priorities.

    • A customer-first mindset with a focus on delivering value and fostering satisfaction.

    • You speak and write Dutch and English fluently. For our international customers, French is definitely a plus.

What We Offer 

  • A competitive salary including several additional benefits 

  • Flexible work arrangements, including remote options. 

  • Opportunities for professional growth in a fast-growing SaaS company. 

  • The chance to make a direct impact on our premium customer experience and business success.

 

What should you do now?

Send your resume and cover letter to jobs@billit.be and convince us of your talent. We already know you have a hands-on mentality, feel free to be original!