Additional support and service

Premier success

On top of our standard service, we offer premium support. Discover all additional options.

Premium services:


Written Support

24/7 support in English through our application


Phone Support

24/7 callback support in English through our portal



A Service Level Agreement (SLA) with guaranteed initial response time

Success plans

Discover the best fit for your enterprise.

Service type: Standard success (everyone) Premier success (optional)
Operating hours: Business hours 24/7
Initial response time: Best effort Within 2 hours for urgent and 4 hours for high priority
Guaranteed SLA? No Yes
Support channels: Web, callback Support Ticket Creation via + Phone support in English via callback request + Screen share for critical issues
Support resources: Shared Priority ticket handling
Members with support entitlements: 0 5
Workshops: Shared 12 hours included
Consulting (onsite & remote): Optional Included
Ticket handling: Standard Priority
Upgrade your plan to Premier Success

Contact our team

Call us

Reach out to our account managers for personal support.


+32 3 283 09 09

Via the platform

If you already have an account, click the orange help button in the platform and send a message to our team.

Mail us

Reach out via email for all your enquiries.

FAQ about standard and premier success plans