Help articles

Q: I get a message in Billit saying that my VAT number is not in the document.
A: This means that your VAT number has not been added in Bookingplanner. Go to Bookingplanner > Settings > General and make sure you have entered all your invoice settings, including the VAT number.

Q: The payment of my invoice or credit note is not in Billit.
A: With the current connection to Billit, it is not possible to send payments to Billit in UBL format. If necessary, you can add the payments manually when you open the document in Billit.

Q: Can I send several invoices and credit notes to Billit at once?
A: Yes. Bookingplanner lets you send all open documents to Billit in 1 click. Go to Reports > Invoices & Credit notes and click the 'Send all documents to Billit' button.

Q: I can't send documents to Billit. The 'Send' button doesn't turn green in Bookingplanner.
A: Check that the following settings are correct:

• You have at least a Starter plan with Billit
• Your invoice settings in Bookingplanner have been filled in and are correct (see: Settings > General > Invoicing details)
• You are using the correct Billit address for the integration (you can find it in Billit under: Quick entry > Split files)