Help articles

Invoices exported from Billit may sometimes not arrive in the accounting software.

You will notice this if there is a green tick next to exported, but you do not get confirmation of the 'Booked' status and do not receive a 'Booking number' in Billit.

At the top right (next to the language selection and the gift symbol), you will also see an 'exclamation mark' with a red indicator showing the number of problems that have occurred.

Click the 'exclamation mark' to get the necessary information about the problem.

There are 2 possible scenarios:

• The problem lies in Billit: in this case, solve the problem in Billit (the error message will give you the necessary information) and then click 'Mark as resolved'. The export will then resume.
  • E.g.: a general ledger account was entered incorrectly
• The problem lies in the accounting software: in this case, solve the problem in the accounting software, after which you can click 'Mark as resolved' in Billit; the export will then resume.
  • E.g.:
    • Currency: the currency used in Billit does not exist in the accounting software
    • OSS: the OSS code used in Billit does not exist in the accounting software and/or the description does not meet the specifications

Important: The export stops completely as soon as an error occurs; retrying the export will not fix this. Simply clicking the 'Try again' button will not restart the export either if the original problem has not been resolved.