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Two-step verification (MFA – multi-factor authentication) adds an extra layer of security to your Billit account. Even if someone knows your password, they won't be able to access your account without the MFA code.

Once MFA is activated, you log in with:

• something you know: your password
• something you have: your smartphone, your authentication app or your SMS code

Have you activated MFA, but no longer have access to your MFA code or don't know where to find it? Then follow the steps below in the order given.

Check the Passwords app (iPhone / iOS):

Are you using an iPhone or iPad? Then your MFA code may have been saved automatically in Apple's Passwords app.

Here's how:

1. Unlock your iPhone or iPad.
2. Swipe down to open the search bar.
3. Search for 'Passwords' and open the app.
4. Log in with Face ID, Touch ID or your passcode.
5. Go to the Codes section.
6. Look for Billit in the list.
7. Copy the 6-digit MFA code.
8. Enter this code on the Billit screen where you need to verify your identity.

Note: The code is automatically renewed after a few seconds.

Check your Authenticator app:

When you activated MFA, you scanned a QR code with an Authenticator app on your smartphone.

Supported apps

We only support and recommend the following authentication apps:

• Google Authenticator
• Microsoft Authenticator

So your MFA code will be in one of these two apps.

Here's how to check the code:

1. Open Google Authenticator or Microsoft Authenticator on your smartphone.
2. Look for Billit in the list.
3. You'll see a 6-digit code that renews automatically every few seconds.
4. Enter this code on the Billit verification screen.

Have you installed both apps? Check both, as the QR code may have been added to the other app.

Can't find a Billit code in either app? Then go to step 3.

SMS verification:

If your phone number has already been verified, you can use SMS verification as an alternative method.

Here's how it works:

1. Go to the MFA verification screen in Billit.
2. Click 'Use another method '.
3. A verification code will automatically be sent by SMS to your registered phone number.
4. Enter this code to log in.

After logging in via SMS verification, you need to set up MFA again properly.

Here's how:

1. Go to My profile at the top right.
2. Open Multi-factor authentication.
3. Click Deactivate next to Multi-factor authentication.
4. Select 'Receive a recovery code by SMS '.
5. You'll automatically receive an SMS with a reset code.
6. Enter this code to deactivate multi-factor authentication.
7. Then reactivate multi-factor authentication.
8. Scan the new QR code with Google Authenticator or Microsoft Authenticator.
9. Enter the generated 6-digit code to reconfirm multi-factor authentication.

Make sure multi-factor authentication is set up correctly this time and that you keep access to the authentication app.

Deactivating MFA

Deactivating MFA if you've lost access

Can't log in or deactivate MFA using any of the methods above (no app, no access to SMS or a changed phone number)?
In that case, MFA can only be deactivated after a strict security check by our team, to make sure the request really comes from the rightful account owner and to prevent any attempt at fraud or identity theft.
Here's what to do:

Contact our support team via the 'Help' button in Billit. Our support team will be happy to help you.

This strict check is essential to make sure the request really comes from the rightful account owner and to prevent any attempt at fraud or identity theft.