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If the first verification was done by a colleague (accountant, assistant...) who isn't legally authorized, you need to reassign the procedure to the right manager by following these steps:
Create access for the manager: Go to Settings > Users, then add the official manager as a new user of the platform.
Switch sessions: Log out of your current account, then log back in using the login details that were just sent to the manager.
Complete the Entrust verification: From the manager's session, go to the Dashboard or the Verification center and start the identity certification procedure via the secure Entrust system (scan of the manager's ID document and facial verification).
Activate e-invoicing: Once the verification has been approved by our team, you can activate your transmission channels as needed:
For the Approved Platform (French national network): Go to Settings > Integrations. Type 'France' in the search engine, select E-invoicing, then click Available to activate it.
For the Peppol network (international): Go to My company > E-invoicing to complete the registration specific to this network.
Note: If you had to create a temporary user profile only so the manager could verify their identity via Entrust, you can deactivate this profile as soon as the network activations are complete:
Go to Settings > Users right away.
Deactivate or delete the temporary user created in step 1.
This immediate action ensures you won't be charged any additional user fees on your next Billit subscription cycle.
