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In this section of the Billit website, you will find manuals and explanations about all the features in Billit. You can find help articles using the search function or through the menu structure on the left which follows the menu-structure in Billit.
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FAQ Customers

  • Add customer with additional identifier
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    When you add a new customer in Billit, you can use other official identification numbers in addition to the company number, such as a KBO, DUNS, GLN, or LEI number.

    These extra identifiers can help to correctly identify your customer and check whether they are active on the Peppol network. Which identifiers are available depends on the country of your customer.

    It is recommended to always check via btw-opzoeken.be whether your customer is correctly registered.

    Step-by-step plan: add customer with extra identifier

    Step 1: Go to “Add customer”

    1. Click on Billit under Customers.

    2. Click +Add.

    3. Select whether it concerns a Company or a Private Individual.

    Step 2: Enter company number

    1. Enter the Company number.

    2. Click the + icon next to the company number. A selection list with extra identifiers will appear.

    Possible options (depending on the country):

    • KBO – Crossroads Bank for Enterprises (Belgium)

    • DUNS – International business identification number

    • GLN – Global Location Number

    • LEI – Legal Entity Identifier (often used in the financial sector)

    Note: Not every country uses the same identifiers. The available options differ per country.

    Step 3: Select the correct identifier

    1. Choose the correct type of identifier.

    2. Enter the correct number.

    3. Billit can automatically retrieve the customer details based on this (if available).

    Tip: This is especially useful for international customers or companies that are active on the Peppol network.

    Step 4: Check via btw-opzoeken.be

    For Belgian companies, it is strongly recommended to:

    1. Check the VAT number via https://www.btw-opzoeken.be

    2. Verify whether:

      • The number is valid

      • The company details match

      • The company is active

    This prevents errors in invoicing and Peppol delivery.

    Why is this important for Peppol?

    Companies that are registered with a correct identifier (such as KBO, GLN, or LEI) can be active on the Peppol network.

    When you use the correct number:

    • Billit can automatically detect whether the customer supports Peppol.

    • You can send invoices directly via Peppol.

    • You avoid error messages during sending.