Help articles

To use Billit securely, we ask you to verify the identity of the business manager. This is necessary to access secure e-invoicing networks such as Peppol, but also to secure your account and guarantee you optimal customer service.

If you have a Belgian company whose manager is a foreign national, verification via itsme® or eID cannot be carried out. In that case, you can create a support ticket in Billit via the Help button at the bottom left.

Select:

• Type: General question
• Subject: Sending/receiving via e-invoicing network
• Title: Compliance

Describe the situation clearly in the Problem field and add the following documents under Files so that we can verify the information manually and link it to the correct user:

Required supporting documents:

• A copy of a valid identity document
  (e.g., a clearly legible copy of your identity card or passport)
• Proof of registration of the company in an official business register
  (e.g., an extract from the commercial register or the articles of association)
• An official and signed company document proving that you are a legal representative of the company

Important

Once we have received all the documents, this verification process can take up to 14 days.
If you would like the verification to be completed more quickly, we also offer a Fast Lane procedure. Our support staff will provide you with further information about this.

Once the verification has been completed, your company can be linked to Peppol via My company > E-invoicing > Register on Peppol.